Admin & Operations Guide

The Admin dashboard is your operations command centre. Monitor fleet activity, manage bookings and trips, configure pricing, handle corporate clients, and run reports — all from metroberryke.com.

• Dashboard — KPIs, quick links, and today's activity
• Operations — drivers, vehicles, bookings, trips, routes, fleet map, SOS
• Finance — pricing, promos, invoices, wallet
• Reports — trips, revenue, driver performance, fleet utilisation
• Settings — team, policies, service zones, users

Managing drivers

1. 1Open Drivers from the sidebar
2. 2Click Add Driver or review pending applications
3. 3Open a driver profile to verify documents and approve/reject
4. 4Use Bulk Approve for multiple pending drivers
5. 5Assign a vehicle from the driver's detail page

Managing vehicles

1. 1Open Vehicles → Add Vehicle
2. 2Enter make, model, plate, class, and capacity
3. 3Assign a driver from the vehicle detail page
4. 4Track maintenance from Settings → Fleet Maintenance

Create, approve, assign, and manage all ride bookings from the Bookings page.

• Create Booking — manual booking for any passenger or corporate client
• Approve — confirm pending bookings (especially corporate)
• Auto-assign — match available drivers automatically
• Pool — group passengers on shared routes
• Import CSV — bulk import shifts or recurring bookings
• Cancel — with reason; passenger is notified

Monitor active trips and review completed ones from the Trips page.

• Trip list — filter by status, date, driver, or organisation
• Trip detail — passenger check-in/out, fare breakdown, comments, pool stops
• Live track — real-time map for any in-progress trip
• Fleet Map — bird's-eye view of all active vehicles

Define fixed routes for corporate commutes and recurring services.

1. 1Open Routes → Create Route
2. 2Set origin, destination, and corridor waypoints on the map
3. 3Configure pricing, vehicle class, and schedule
4. 4Restrict to specific organisations if needed
5. 5Approve routes for corporate clients from their org settings

Onboard and manage corporate organisations from Corporate Clients.

1. 1Create Corporate Client with company name and contact
2. 2Add employees manually or import CSV
3. 3Configure departments, booking approval rules, and pool settings
4. 4Set org-specific pricing and approved routes
5. 5Generate invoices from completed bookings

• Pricing — vehicle class fares, default rates, org-specific overrides
• Promo Codes — create discount codes with expiry and usage limits
• Invoices — generate from bookings, send to clients, mark paid, export PDF/CSV
• Wallet — view balances, transactions, M-Pesa reconciliation

Respond to emergency SOS alerts and manage incident tickets.

1. 1SOS page shows active alerts with map coordinates — acknowledge immediately
2. 2Incidents page lists driver/employee reports — assign agents and update status
3. 3Support tickets handle general enquiries from the Support page

Run operational and financial reports from the Reports page.

• Trips — volume, completion rate, cancellations
• Revenue — fares, payments, outstanding invoices
• Driver Performance — ratings, acceptance rate, earnings
• Fleet Utilisation — vehicle usage and idle time
• Capacity — seat utilisation on pool routes
• Route Conditions — live corridor status
• Export — CSV or PDF for any report tab

Configure which documents drivers must upload and get approved before they can receive trip assignments. Open Settings → Driver Document Requirements.

1. 1Go to Settings → Driver Document Requirements
2. 2Check each document type that should be mandatory for your fleet
3. 3Save changes — existing drivers are re-evaluated against the new list
4. 4Open Drivers → select a driver → review uploads and approve or decline
5. 5Use Bulk Approve when all required documents are in order

Available document types

• Profile Photo
• National ID / Passport (document number required)
• Driving License (expiry date required) (document number required)
• Good Conduct Certificate (document number required)
• PSV Badge (expiry date required) (document number required)
• NTSA Inspection Report (expiry date required) (document number required)
• Insurance Certificate (expiry date required) (document number required)
• NTSA Inspection Sticker (expiry date required)
• Clear image of the vehicle
• Speed governor certificate (expiry date required) (document number required) — Required for vehicle class C and above only

Class C and above only

• Speed governor certificate (expiry date required) (document number required) — Required for vehicle class C and above only

• Team — add staff, assign roles, archive users
• Booking Policy — rules for individual passengers
• Trip Buffer & Cancellation Policy — scheduling windows
• Operations — driver matching radius, offer timeout, no-show grace
• Service Zones — geographic operating areas
• Driver KYC — required document types
• All Users — search, suspend, ban, associate passengers to orgs