Driver App Guide

The Metroberry Driver app is your command centre on the road. Receive trip assignments, navigate with turn-by-turn voice guidance, manage pool pickups, and track your earnings — all from your phone.

• Dashboard — live map, active trip, voice navigation
• Schedule — upcoming assigned trips and pool stops
• History — completed trips and earnings summary
• More — wallet, documents, profile, and support

1. 1Tap Sign Up on the login screen
2. 2Verify your phone or email with a 6-digit OTP
3. 3Create a password and complete your driver profile
4. 4Upload required documents under More → Documents
5. 5Wait for admin approval before receiving trips

The Dashboard is your home screen. When you're ready to work, ensure location permissions are enabled — Metroberry uses your GPS to match you with nearby bookings.

1. 1Open the app and sign in
2. 2Allow Always location access when prompted
3. 3The map shows your current position and any active trip
4. 4New trip offers appear as a card at the bottom — tap Accept or Decline

1. 1Accept the trip offer before the timer runs out
2. 2Tap Navigate to start turn-by-turn directions to the pickup
3. 3When you arrive, tap Arrived — the passenger is notified
4. 4After pickup, tap Start Trip
5. 5Drive to the destination following voice navigation
6. 6Tap Complete Trip when the passenger exits

Pool trips (multiple passengers)

Pool trips have multiple stops. The active stop card at the top shows who to pick up or drop off next. Complete each stop before moving to the next.

• Follow the stop order shown on the active stop card
• Tap Arrived at each pickup point
• Mark No-Show if a passenger doesn't appear within the grace period
• Complete the final stop to finish the entire pool trip

Voice navigation reads turn-by-turn directions aloud so you can keep your eyes on the road.

• Tap the speaker icon on the map to toggle voice on/off
• Ensure your phone volume is up and not on silent
• Voice guidance works for both pickup and drop-off legs

View all upcoming assigned trips for today and future dates. Tap a trip to see passenger details, route, and pickup times.

Track your daily earnings and wallet balance from the More tab.

• Wallet — current balance and recent transactions
• Earnings — daily, weekly, and monthly breakdowns
• Trip history — tap any completed trip in History for fare details

Keep your documents up to date to stay active on the platform. Your admin configures which types are mandatory for your account.

Document types

• Profile Photo
• National ID / Passport (document number required)
• Driving License (expiry date required) (document number required)
• Good Conduct Certificate (document number required)
• PSV Badge (expiry date required) (document number required)
• NTSA Inspection Report (expiry date required) (document number required)
• Insurance Certificate (expiry date required) (document number required)
• NTSA Inspection Sticker (expiry date required)
• Clear image of the vehicle
• Speed governor certificate (expiry date required) (document number required) — Required for vehicle class C and above only

1. 1Go to More → Documents
2. 2Tap each required document type to upload or renew
3. 3Take a clear photo — all text must be readable
4. 4Enter expiry dates where prompted
5. 5Wait for verification (usually within 24–48 hours)

Report accidents, breakdowns, or safety concerns from More → Incidents, or use SOS in an emergency.

1. 1Tap Report Incident and select the type
2. 2Add a description and photos if safe to do so
3. 3Submit — operations will follow up
4. 4For immediate danger, use SOS and call emergency services

I didn't receive a trip offer

Ensure location is enabled, documents are verified, and you're in a service zone. Trip volume varies by time and area.

Passenger didn't show up

Wait for the no-show grace period, then tap No-Show on the active stop card. You'll be compensated per platform policy.

Navigation is wrong

Use your judgement for road closures. Report persistent map issues via Help & Support.